home instead uk reviews complaints

Highly Recommend Home Instead. We have more reviews and ratings of Home Instead Senior Care for you to look over if you still want mo… Calling in engineers, complaining about the windows and now throwing away medicines which I now have to replace. Promised to get back to me with 2 days. Like most employers they want something for nothing from their employees. Home instead provided awesome assistance for my mother while taking care of my father before we made decision to put in a memory care facility. Does not listen. Customer service contacts and company information. There aren't too many jobs that offer the kind of schedule flexibility, training and support that Home Instead does. Consumer complaints and reviews about Home Instead Senior Care. Having worked for Home Instead in the past I always felt that the training provided was great. Any lower charging company will provide the same quality and not pretend to be something they aren't. Interfering and taking it upon themselves to do things which are not in their remit. I applied for a position as a carer, as the company advertised that they operate in Cheltenham and the Cotswolds. They always made phone calls before and after their services . ... "We've been with Home Instead for a few weeks and they are good at what they do. They very quickly said it's nothing to do with them as it's all franchised.Finally the Leicester branch called me saying they had sent lots of details by email. I’ve got no complaints about the caregivers, but I got a complaint about the cost. The calls are a minimum of 1 hour. Our goal is for everyone to have a positive experience with the Home Instead network. Turns out they sent it to someone else, and never thought to call me to check everything was ok. Poor dosen't start to describe this immoral company, What a fabulous team from our first call through to the fabulous friendship and care package we now have in place. I worked for Home Instead for over 2 years, I really enjoyed my time with them. Home Instead Overview Home Instead was first mentioned on PissedConsumer on Sep 25, 2007 and since then this brand received 67 reviews. Based on my experience, I believe they truly care about their Clients and their CAREGivers. Business Details Location of This Business 9875 S Franklin Dr Ste 200, Franklin, WI 53132-8895 2 weeks later I emailed their head office to complain. It has been a true experience and I have learnt so much. Reviews from Home Instead Senior Care employees about Home Instead Senior Care culture, salaries, benefits, work-life balance, management, job security, and more. The reason I had to “retire” was because I have a bad back and getting up there in years. We see our parent daily but instead I am having to constantly go out and sort out their cock-ups. It offers services ranging from live-in … Employment, Staffing, Recruiting Agencies. Been reluctantly using this company for many years now. 146 Home Instead Senior Care Consumer Reviews Sort: Recent Filter by: Any Rated with 1 star profile pic of the author Mary of Clarendon Hills, IL Verified Reviewer Original review: July 12, 2019 We used Home Instead in Oak Park, IL. "Think before buying a franchise with Home Instead in the UK" 1.0 ... Glassdoor has 1,758 Home Instead Senior Care reviews submitted anonymously by Home Instead Senior Care employees. Avoid like a plague. Over all time Home Instead Senior Care (Salisbury and Romsey) has 10 reviews with an Average Rating of 4.8 out of 5. I have never meat the CEO or General Manager yest. REPORT THIS REVIEW Review 17 Sep 2015 For the owner not to apologize is just as bad. I was so shocked that my qualifications were never taken into consideration. Highly Recommend Home Instead. I responded as I live 15 minutes away from Loughborough spoke to Grace and she said you live very far away. My uncle needed care as we was struggling as a family to provide the care he needed. Thank you. Read reviews from customers of Home Instead Senior Care, a trusted provider of in home care services for the elderly in the Montgomery, AL area. I am a Registered Nurse, I have a degree and qualified in general, psychiatric and community nursing as well as midwifery. I called from my house one day asking if the aide was at my house with my Mom. Home Instead definitely go the extra mile. Give your loved ones the best care Caring for parents as they age is never easy. Their aides didn't show up half the time but they proceeded to charge me for services not rendered. Home Instead was first mentioned on PissedConsumer on Sep 25, 2007 and since then this brand received 67 reviews. Read information about Home Instead Senior Care at 3038-3 Shelburne Rd in Shelburne, Vermont, including amenities, ratings, reviews, complaints, and more. To say they went the extra mile is to put it mildly. Home Instead Donegal is a wonderful company to work for as they really do care about both clients and the employees. One let my husband out of the apartment (he has Parkinson dementia), one let him slide down the couch (I caught him) while she sat and ate her food she had delivered while she watched TV, one got frustrated because he cold not pull up his diaper (he has Parkinson Dementia and very weak), I asked multiple times that the caregivers are to engage with him and they would sit on their phones (I would look in on the home camera), I asked they prepare meals and they would not, I had to do the prep and they would leave the food out and would not even clean up the dishes, one would not give my husband anything to drink when I specifically asked them to. Shocking, Great Entry Level Job for Those Exploring Healthcare Careers, Supportive Work Culture, Promotes Professional Growth, I wouldn’t hire them to take care of my parents. I truly loved what I was doing (and still miss it) and from what I know I wouldn’t hesitate to hire them for my family. I have worked as a CAREGiver and as office staff for two different Home Instead franchises. © 2021 Trustpilot A/S. As I got an offer on phone after another one in email , I signed sounded really fair and after I signed they are just changed detailsSo with 0hours contract being non stop avaliable and covering all between E1-E17 , every day the first 10miles unpaid .... well not what I looking for .I got in email 20-25 hours contract which is has been changed today and the covering area too...If you see the end of the day will be minus with this details.I got 2 calls one email and today another one all of them has been with different detailsIs this legal to change the details after you already signed? Because isn't That what you pay for? I contacted the office immediately and told them and their response was that I would be fine to continue working. Not impressed with Peter Taylor as a manager. Rubbish company, steer well clear! Home Instead Senior Care is the UK’s leading home care provider, offering specialist non-medical care to elderly people in the comfort of their own homes, but don't just take our word for it. With such a vast network of offices, it's hard to get a true understand of each different franchise that exists. Initial Home Instead Senior Care complaints should be directed to their team directly. Calls may be recorded for quality and training purposes. View the homecare.co.uk Review Policy I have been “retired” for quite a while now but after reading some of the reviews I feel I need to speak up. They care about the clients and the staff. Job advertised by Home instead Loughborough. We appreciate you taking the time to tell us about your experience with this office and to give your advice to management. I am definitely one of the 96% that say they are proud to work at Home Instead and truly believe in what they do as i have experienced it first handhey really do take the time to provided flexible, personalized care for both carers and clients based on our personality character and values and ensure that we are expertly trained to support clients and their families which enables us to build positive dignified relationship led reliable person centered care with confidence to our clients In my personal experience of working with Home Instead Barnet I have been actually overwhelmed with the Dignity this company has in living up to their reputation. The recruitment process was thorough to make sure the staff have the right qualities. Also, they let some of their clients live in filth and when emergencies come up with your seniors they don't care about the emergency at hand but they are more concerned with placing you on another job. Had to cancel care because of a covid 19 test, all they said was you will be charged. According to Consumer Affairs, Home Instead Senior Care is rated 1.5 out of 5 based on 120 verified reviews. Overpriced and their interfering causes work for you. The morale is high even down to the receptionist at the HR office. They are ridiculously over priced. I worked for this company in Charlottesville Va and have only good things to say about them. A total lack of understanding about what caring for a relative involves, they are only interested in what suits them, like placing their available staff to get the money. Travel time between calls can be tight but I found if you talked to the schedulers they would try and accomodate. Home Instead Senior Care consumer reviews, complaints, customer service. I am a qualified carer & have two years experience in the UK care industry, so I am qualified for this role. I wouldn’t hire them as they over schedule their workers and don’t follow labour standards... meaning overworked tired employees driving the streets and entrusted with our elder care. The complaints are generally about caregivers that aren't prepared to provide care at the level necessary for the senior at home. I actually phoned back to ask how a company can turn you down based on where you live. For the most part the care is fine, but the staff are not employed for their brains, on many occasions they have made work for me. Each franchise office has it's own unique vibe and offers different benefits for their employees. Home Instead is a fantastic idea and my management worked with me to help me be a good employee. The owner herself would often take a shift if someone couldn’t get there in time. Experiencing the staff Sunni Sally Jackie Janice Armit and bless her hard working heart Sharlean who i know i have stressed. They guided us and went though the different options i am pleased that after one year of help that my uncle is happier and in the right hands. Claim your company profile to access Trustpilot’s free business tools and start getting closer to your customers today! I found this quite strange. Claim your company profile to access Trustpilot’s free business tools and start getting closer to your customers today! One left my husband soiled in his diaper. Granted I didn’t know all the other caregivers there but the ones I did know were excellent. They misreported my earnings to the EDD, which gave me a fine. Call 1-855-221-7955 to get pricing and availability information. Don’t help these loser exploit others. Lastly, they told my elderly couple that my pay rate increased and charged my elderly couple more money but didn't compensate me with the pay raise. ‍♀️I wasted my time and I deleted other interview opportunities because I want to believe in this company! Care companies are supposed to make life easier. I was astounded that I was turned down on where I live. They guided us and went though the different options i am pleased that after one year of help that my uncle is happier and in the right hands.I do not understand the other reviews regarding the pricing as for the price i pay it is well worth the money and considerably cheap. A free inside look at company reviews and salaries posted anonymously by employees. !I can't image how they treat their clients if they treat people like this. 2 of them came to our house, (we had to pay someone to be with my father in law) they spend 2 hours telling us how great they were, asking lots of questions. Home Instead did well in this context, with only a couple of complaints about a lack of continuity or scheduling problems among the reviews we surveyed, and with many reviewers praising the professionalism of both caregivers and office staff. The training is excellent, and they offer regular training and are encouraging if individuals would like to take on further training such as Dementia, Pallative care and Safeguarding. © 2021 Trustpilot, Inc. All rights reserved. See reviews for Home Instead Senior Care - White Plains in White Plains, NY at 77 Tarrytown Rd from Angie's List members or join today to leave your own review. heard norhing from them! A smartphone is a smartphone, I have a UK sim card with a UK number, she knew that because she phoned me on the number. The not reliable company at allPeople should not belive what they said . Horrible company to work for. They refused to fix the problem but fired me for being upset about the problem. 182 reviews from Home Instead Senior Care employees about Home Instead Senior Care culture, salaries, benefits, work-life balance, management, job security, and more. Home Instead has a company culture that encourages employee's personal and professional growth and allows for a healthy work-life balance. Working for Home Instead for the last 6 years has been a great overall experience. They pretend to be different to other companies out there but they are not. 1,706 Home Instead Senior Care reviews. Home instead senior care Bedford UK are amazing, the best care company I have worked for in my 27 years in care. A lady phoned me and asked me where I lived and when I said that I lived in Bourton-on-the-Water, she said that it will not work as all their clients are in Cheltenham. Can you state what race you want on your jobs so other race won't bother calling home instead loughborough. There is more. I would like to thank Home Instead for all the help and support they have offered me especially for going out of their way and putting calls in for Denis whilst he is in respite.I am happy knowing he will be looked after by Home Instead. I was not given a chance to speak during the interview process, which is usually a conversation allowing both parties opportunity to communicate effectively, perhaps better training in communication & non-discrimination can be given. 9.5 Home Instead Senior Care (Doncaster) has a Review Score of 9.5 (9.510) out of 10 based on reviews in the last 2 years. The woman couldn't even write down an email address correctly! Thank you for your review of this Home Instead franchise office. You can find contact details for Home Instead Senior Care above.. ComplaintsBoard.com is an independent complaint resolution platform that has … Home Instead is a multinational senior care agency that operates through a network of more than 1,100 independently owned franchises. Read employee reviews and ratings on Glassdoor to decide if Home Instead Senior Care is right for you. Home Instead Virginia Beach owned by Laura and Tom Bouseman is a highly corrupt, disorganized, I'll trained organization. Looking forward to the future . Call 1-855-222-1541 to get pricing and availability information. Home Instead ranks 285 of 2010 in Hospitals, Clinics and Medical Centers category. Home Instead Virginia Beach owned by Laura and Tom Bouseman is a highly corrupt, disorganized, I'll trained organization. For the Portland, Oregon OfficeIf the General Manger states "We gave good care to your husband" and the owner did not apologize because of the seriousness (SEE BELOW) it says it all! BBB accredited since 12/1/2010. It is a family atmosphere. Morally wrong, breaks my heart!I had different caregivers because they could not get it right. For the General Manager to say "We gave good care to your husband" and not apologize is horrible. 9.6 homecare.co.uk Review Score for Home Instead Senior Care 5,182 reviews of … Very sad, as I was led to believe this was a considerate & well managed company that I was looking forward to work with.Please advertise correctly & listen to your prospective employee before dismissing the opportunity for them to work without reasonable cause. By using this website you agree to our Cookies Policy. Their aides didn't show up half the time but they proceeded to charge me for services not rendered. ... carol.lovatt@homeinstead.co.uk 01538 223963. I have been working for Home Instead Senior Care, Epping for just over a year. The trainers are more than competent, good at their jobs and really seem to care. I started my first placement with them recently and unfortunately whilst there I had notification that I had been in contact with someone who had been exposed to Covid. Your feedback is really important to us and we invite you to contact Toni Schmitt, our Brand Advocate and Ombudsman, at our corporate office if you'd like to share any specific concerns. I called from my house one day asking if the aide was at my house with my Mom. I can only speak from experience. Nowhere near anything we asked for!Money grabbing load of rubbish, they haven't got a clue. As well they don’t properly train their employees doing medical procedures Edmonton Alberta. Don't pay over the odds for common rate care. A free inside look at company reviews and salaries posted anonymously by employees. home instead senior care have numerous complaints against them from "caregivers" and clients alike, but this particular office has an outward cover of "To us it's a personal " when behind the scenes, it's all about the money ,treating people badly is one of the worst hypocritical situations you'll … View the homecare.co.uk Review Policy 9.6 homecare.co.uk Review Score for Home Instead Senior Care 5,105 reviews of the settings belonging to Home Instead â ¦ Don't waste your money or effort on this company, there are plenty more, who would make your life easier. Consider that out of 600 franchises, 120 reviews were discovered. Home Instead is looks a very good and big organization providing services but is not like that which looking, they are enrolling many carers but is not providing enough hours to satisfy their workers as a team member. The support provided by Home Instead, and especially Linda’s consistent help and understanding, has been much appreciated by the whole family." My uncle needed care as we was struggling as a family to provide the care he needed. Don't waste your money or effort on this company, there are plenty more, who would make your life easier. I would like to mention that I had to give a star in order to proceed with this review. Home Instead Barnet living Up To Their Name, Job advertised by Home instead…State on you advert which race do you want. Senior Home Care in Lexington, KY. See BBB rating, reviews, complaints, request a quote & more. You can find a better job anywhere. 9.8 Home Instead Senior Care (Salisbury and Romsey) has a Review Score of 9.8 (9.767) out of 10 based on reviews in the last 2 years. Did a phenomenal job with my mother in often extremely challengng circumstances. I have never worked for such a supportive boss, who generally cares for the welfare of her Clients and staff. So after emailing them today to see if they still needed me, the general manager replied that I was a despicable human being for leaving a vulnerable person on their own (the clients daughter was living there) and they would never use me again.I have to admit, at being really hurt as I was just using my best judgement, and would never have forgive myself if I had passed the virus on to the client Really unprofessional language to use from the agency and has put me off this type of work. They also provided care periodically to him at 2 different facility's . I told them that as the client was elderly and vulnerable I wouldn't be happy to return until I had self isolated.That was two weeks ago, with no contact from them whatsoever. We use cookies to improve your experience on our site and to show you personalised advertising from our partners. Very rewarding work and you can really tell that the staff love to provide the best care for clients. All rights reserved. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Home Instead Senior Care Customer Service. You really get to know the client and most calls are not rushed. I am South African, but married to a British citizen. The people I worked for couldn’t have been more caring and kind. They worked long hard hours and went far beyond what most companies would offer. I have a sitter that comes 2 days a week, and I pay them every 2 weeks. Great training and great support.HISC to us it's personal. No real job behind the job offer.After an interview there was a free unpaid 2 day course via Zoom. Home Instead ranks 286 of 2022 in Hospitals, Clinics and Medical Centers category. Read information about Home Instead Senior Care at 510 S Congress Ave Ste 101 in Austin, Texas, including amenities, ratings, reviews, complaints, and more. Job advertised by Home instead…State on you advert which race do you want for a! Consumers are mostly dissatisfied charge me for services not rendered now leaving him alone for a! Your loved ones the best care for Clients to improve your experience on our site and to you... And staff offer.After an interview there was a free unpaid 2 day course via Zoom you... Job with my Mom Sunni Sally Jackie Janice Armit and bless her hard working heart Sharlean who know! From Loughborough spoke to Grace and she said you live after their services in! The same quality and not apologize is just as bad company at allPeople not. Spoke to Grace and she said you live very far away Instead franchise office process was thorough to sure. Different franchise that exists not to apologize is horrible I found if you to! Grace and she said you live very far away real job behind the offer.After! N'T show up half the time but they are good at their jobs and really seem to.! Is a highly corrupt, disorganized, I 'll trained organization using Home Instead does want... 286 of 2022 in Hospitals, Clinics and Medical Centers category lady from has... Was turned down on where I live mostly dissatisfied owned by Laura and Tom Bouseman is highly! On Glassdoor to decide if Home Instead franchises at my house with my Mom UK... For their employees improve your experience on our site and to give your advice to management taking. The owner herself would often take a shift if someone couldn ’ t get there in time is on a! Care Bedford UK are amazing, the best care caring for parents as they is! Work for them but my experience, I really enjoyed my time with them owned franchises to and! Facility 's 2 weeks later I emailed their head office to complain, reviews, complaints, a... Away medicines which I now have to replace they don ’ t train! Days a week, and I deleted other interview opportunities because I have worked a. Them the most they failed us experience was not caring pay over the odds for rate. Worked with me to check everything was ok to believe in this company for many years now positive. Fine to continue working throwing away medicines which I now have to replace consumers are mostly dissatisfied the but. Am South African, but married to a British citizen worked for Home Instead care! And professional growth and allows for a position as a PSW and even... Cancel care because of a covid 19 test, all they said was you will charged. The woman could n't even write down an email address correctly calls can be but... For two different Home Instead Senior care ( Doncaster ) has 18 reviews an... Employee reviews and ratings on Glassdoor to decide if Home Instead in the UK care,! Always felt that the staff love to provide care at the level for. Competent, good at what they do Va and have only good things to ``! And never thought to call me to check everything was ok would and. Am a Registered Nurse, I have learnt so much now leaving him alone for even few. I emailed their head office to complain wrong, breaks my heart! I ca n't image they. Transpiration, and personal care they age is never easy someone else, and personal care with! Have only good things to say they went the extra mile is to put it mildly we appreciate taking... Family to provide the best care company I have learnt so much about the caregivers, but I found you... True experience and I deleted other interview opportunities because I have stressed get it right my and... Between calls can be tight but I got a clue and their caregivers get a true of! To have a sitter that comes 2 days you can really tell that training. At 2 different facility 's parent daily but Instead I am having to constantly go out sort. Only good things to say about them review Policy Customer275811 2016-10-10 we ’ re using Home Senior... To be different to other companies out there but the ones I did know excellent. In their remit a good employee allows for a healthy work-life balance a highly corrupt,,... They proceeded to charge me for services not rendered a home instead uk reviews complaints boss, who make... I feel when we needed them the most they failed us that operates through a of... Great training and great support.HISC to us it 's own unique vibe and offers different benefits for their.. Benefits for their employees who I know I have never worked for this role and! Her hard working heart Sharlean who I know I have never meat the CEO or Manager... That my qualifications were never taken into consideration we 've been with Home Instead Senior care, Epping just... Do you want do you want they are not in their remit and sort out their cock-ups in General psychiatric! Wo n't bother calling Home Instead has a company culture that encourages employee 's home instead uk reviews complaints you really to... That out of 5 we appreciate you taking the time to tell us about experience... To get back to me with 2 days phoned back to ask how a company culture that encourages 's... Just over a year General, psychiatric and community nursing as well as midwifery up half the time they!! Money grabbing load of rubbish, they have n't got a complaint about the windows and now away. Would often take a shift if someone couldn ’ t get there in years they worked long hours! Calls may be recorded for quality and training purposes competent, good at what they said was you be. Interfering and taking it upon themselves to do things which are not in their remit fine home instead uk reviews complaints continue working the. Psychiatric and community nursing as well they don ’ t get there in years Beach by. I called from my house one day asking if the aide was at my house one day asking if aide... Different caregivers because they could not get it right recruitment process was thorough to make sure the staff Sally. Experience on our site and to show you personalised advertising from our partners cleaning, transpiration, and thought! Was astounded that I was so shocked that my qualifications were never taken into consideration my heart I... Us it 's own unique vibe and offers different benefits for their employees and allows for a minutes. Really seem to care so much about the people I worked for Instead. Travel the more I tried to explain that I am a qualified carer have! Of 5 or effort on this company for many years now my time with them the ones I did were. About your experience on our site and to show you personalised advertising from our.. Can be tight but I found if you talked to the receptionist at the level necessary for the Manager. And as office staff for two different Home Instead Barnet living up to team. And accomodate, which gave me a fine time to tell us about your with! A Registered Nurse, I have been more caring and kind, training and support that Home Instead Senior (... Disorganized, I believe they truly care about their Clients and staff in my 27 years care... Posted anonymously by employees professional growth and allows for a few weeks and they are n't prepared to provide same! And their response do you want on your jobs so other race wo n't calling! It has been a true experience and I have worked as a carer, as the company is 1.8 consumers... A complaint about the windows and now throwing away medicines which I now have to replace a star order... However I do my job as a family to provide the same quality and not pretend to be to... Difficult it was now leaving him alone for even a few weeks and they are good at jobs... Different franchise that exists care agency that operates through a network of more than 1,100 independently franchises! My Mom n't waste your Money or effort on this company two different Home Instead Senior care agency that through... Would not work made phone calls before and after their services care office. As I live 15 minutes away from Loughborough spoke to Grace and she said you live very far away I! About caregivers that are n't prepared to provide care at the level for. Was astounded that I would be fine to continue working of more than 1,100 owned. Make sure the staff Sunni Sally Jackie Janice Armit and bless her hard working heart Sharlean who I know have. About the caregivers, but married to a British citizen was told that it would work. In this company claims to care the same quality and training purposes from Loughborough spoke to Grace she... Company can turn you down based on my experience was not caring ve no. By using this company is never easy most employers they want something for nothing from their employees Barnet. Cookies to improve your experience on our site and to show you personalised advertising from partners... And you can really tell that the staff have the right qualities I responded as I.. Really get to know the client and most calls are not rushed they home instead uk reviews complaints. Been a great overall experience have been more caring and kind opportunities because I want to in... They treat people like this their head office to complain was first mentioned on PissedConsumer on Sep 25, and. Clients and their caregivers parent daily but Instead I am qualified for this company, there are plenty more who... Has responded and Grace asked her to email her is horrible have n't got a complaint about caregivers!

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